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I was told to send an email and the sevice would be canceled within 30 days. I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over $1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had only paid 3 years of, at the amount of over $2100. I feel this should be canceled in 30 days as I was told would happen with the first agent I spoke with through my app chat. The supervisor over customer loyalty said I could pay $800 and be good. As a company they are way more expensive than any other monitoring service that can do exactly what they have done. I will never recommend or use vivint again for home monitoring. I have paid faithfully every month for 3 years and I got a wall monitor and a doorbell camera and a few window sensors, they used most of the old sensors that were in my home at install. I have paid over 60 a month for 3 years over $2100 and somehow figure I still owe $1500 more to buy out you my contract. This company is ripping people off with that service and cost. I will also be making a formal complaint to the BBB about this.

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